SHIPPING & STORE POLICIES

How long does it take for my order to ship?

All orders ship within 2-5 business days from pistolandfox.com. Please allow extra time for items to ship around major holidays.

If you place an order with one of our retail partners, contact them directly for their shipping time frames

How long will it take for my order to get to me once it ships?

Most states are within a 4 day shipping time frame. ***See holiday questions for additional shipping times

Which carrier do you use to ship packages?

Most packages are shipped through USPS Priority Mail

What are your shipping rates?

$10 FLAT RATE shipping (Free shipping over $100) *Applies only to the Continental U.S.

***Applies to retail customer’s only, does not apply to wholesale orders

Where do orders ship from?

We ship from Scottsdale, Arizona

Your shipping seems high, why is that?

Most of our products are packaged in glass containers and they are heavy. We take every measure to ensure items arrive safely

I need products by a certain date, how do I find out if items will be received in time?

PRIOR to purchasing, contact us at hello@pistolandfox.com

Please allow extra processing and shipping times around major holidays such as Black Friday

How do I get in touch with a Pistol & Fox team member?

Email is the fastest way to reach us. Contact us at hello@pistolandfox.com

Please allow 24-48 hours to respond to all messages

Are Pistol & Fox skincare products natural?

Yes. Our products range from 96-100% natural, using the highest grade plant based ingredients available

Are Pistol & Fox products handmade?

Yes. We make all products by hand in small batches in sunny Arizona

Are Pistol & Fox products vegan?

Most of our products are vegan with the exception of our lip butters (contain locally sourced beeswax)

Are Pistol & Fox products gluten free?

None of our products contain gluten or gluten derived ingredients

Do you test on animals?

We do not test on animals and source all of our ingredients from suppliers who are also cruelty free

Do your products contain any nut oils?

Yes. We use Sweet Almond Oil, Kukui Nut Oil and Macadamia Nut Oil *List is subject to change

 Check full ingredient list under each product listing for additional information

Do you products include SPF?

No. Not at this time. ***Products that include AHA and BHA ingredients may make skin more sensitive to light. We do not recommend using these products prior to exposure to sun

I have a skin allergy, how can I find out which product is right for me?

Each product description includes a full ingredient list. If you have a severe allergy, we recommend you avoid our products

*** Our workspace handles products that may contain milk, soy, wheat, peanuts & tree nuts

Why do you use fragrance oils instead of essential oils in some of your products?

We use a variety of fragrance oils, plant based fragrance oils and essential oils. Fragrance oils provide a wide range of scents which align with our design esthetic. You will find that all of our fragrances are phthalate free

What does phthalate free mean?

Phthalates are esters of phthalic acid used as a solvent in cosmetics and studies have shown these can damage the liver, kidneys, lungs and reproductive system.  See more about Phthalates here: https://www.cdc.gov/biomonitoring/Phthalates_FactSheet.html

 

Which of your products are 100% natural?

Each product listing lists the percentage of natural ingredients used during formulations

What is the shelf life of Butter & Fig products?

Due to the nature of our products and the conscious choice to leave synthetic stabilizers out of our ingredient lists, the shelf life ranges from 6-24 months depending on the product. Products, especially those with citrus elements over time may change in color or texture. To extend the life of our products we recommend storing products in a cool, dark, dry place. ***Body Scrubs – keep lid on scrubs when not in use ***Soap Bars – let soap bars dry out in between uses to extend the life of your soap bar ***Hand Lotions/Body Butters – Keep away from heat or direct sunlight – UV/UVB rays may cause lotion to discolor – this is due to oxidation, but does not change the effectiveness of the product. Some discoloration is normal

Why do some of my products look different than the picture?

All items are handmade in small batches so products may have slight differences. Changes to product look, color, ingredient list, scent or labeling may occur. We are always looking for ways to improve products and slight variations may occur

My favorite product is no longer available. Will this product be available again? 

We carry a variety of products that are available year round, which may go out of stock due to volume. These products are usually back in stock within a week. Seasonal products are available while supplies last

Where does your palm oil come from?

We only source our palm oil through a supplier who carries RSPO certified palm oil. Visit our ingredient information page for more information

Are you skincare products sold in stores?

Yes. Visit our “stockists” page for a current list of retail partners

***Product availability varies per retailer. Contact partner directly for product availability

Do you offer wholesale on your skincare?

Yes! Our skincare line is offered for wholesale through Faire

Do you offer custom or private label?

No. Not at this time

Do you have any sales or specials?

Yes! We have sales a few times throughout the year as well as occasional specials. Follow us on Instagram for more information

 @shoppistolandfox @pistolandfoxbody

Do you currently ship or offer products internationally?

No. Not at this time

Can changes be made to my order once it has been placed?

Changes to your order can be made PRIOR to the order shipping. Email us immediately if a change is needed hello@pistolandfox.com

What do I do if I entered the wrong shipping address?

Contact us immediately at hello@pistolandfox.com. Changes to the shipping address cannot be changed once order has shipped ***If an order has already shipped, you will be responsible for any shipping costs to be resent

Will I be charged tax on my order?

You are subject to tax is your shipping address falls in any of the following states: Arizona, Washington, Oregon, California, New York, Illinois, Connecticut or Texas

I sent an email and have not received a response back. Why?

Please allow 24-48 hours for a response. If it has been longer than 72 hours and you have still not received a response back, please send us a DM on Instagram or Facebook. Sometimes emails end up in the junk folder. This is done by the email elves and we have no control over their naughty behavior. We apologize in advanced for their naughtiness

***Please see below regarding brand ambassadors/influencers

Does Butter & Fig need brand ambassadors/influencers to promote products? Nope! We receive a large amount of emails and DM’s every day requesting free products. Due to the heavy volume of messages asking for free product in exchange for reviews, these messages will not be answered.  But, we do offer a variety of affordable goods that are available for purchase

Do you provide free product for charities, giveaways or swag bags?

Please email us at hello@pistolandfox.com. Please allow up to 6 weeks for us to review

Do you offer refunds or exchanges?

All sales on our skincare are final (Due to the nature of our skincare products, we do not offer refunds or exchanges.). If you would like to return or exchange any of our lifestyle products (non skincare products), please email us at hello@pistolandfox.com. If you are not sure which product or scent is right for you, please visit our current list of retail partners on our “retaill partners” page 

***If there is an issue with your order, please contact us immediately. We will do our best to rectify any error made on our part

Its hot outside. Is it safe to order your skincare products?

If you live in a hotter climate state or it’s hot outside, please make sure to make arrangements for your package. Products can be damaged if left outside, in a mailbox or metal parcel locker, left in the sun or in a car. We will not refund or replace items that have been damaged by heat  **We ship from Arizona

If I place an order online would I be able to pick up locally?

We are not currently offering local pickup. Please check the "retail partners" page for a list retailers who carry our skincare products **Products vary at our retail partners. Contact them direclty for availability of a product

All of your skincare products are offered in glass. Do you offer plastic packaging alternatives?

All products are offered in glass - only. We love glass and are always looking for ways to lessen our environmental foot print

What type of colorants do you use?

We use only skin safe colorants which may include micas, powders, pigments or natural colorants such as clays, activated charcoal, sandalwood, fruit powders or other plant botanicals

Where do you source your materials from?

The majority of our ingredients are sourced through the US whenever possible to include local and wildcrafted ingredients. Variations in ingredients may vary from time to time

What preservatives do you use?

Whenever possible we use a plant based preservative called Leucidal (Radish Root Ferment) and some products which require an optimized preserving system, we use a blend of Phenoxyethanol (and) Caprylyl Glycol which is mild, paraben and formaldehyde free. We also use Vitamin E in each of our products to naturally extend the shelf life to keep products in their freshest form. In the rare case you receive a product that you feel is not at its freshest point, please contact us immediately at hello@pistolandfox.com. We ensure freshness and stand behind each product, but mistakes do happen.  All products have the "best by" date listed and should be disposed of after that date ***Most of our products have a 6-24 month self life, depending on the product 

What order do you recommend I apply products in?

Please keep in mind, each person’s skin is different and results may vary. We provide a general bases of our products.

We recommend conducting a test with each product to ensure a product’s compatibility with your individual skin type.

The statements and products on this website have not been evaluated by the FDA. My products are not intended to diagnose, treat, cure or prevent disease. Please consult your physician in you are pregnant or have a serious medical condition. Products are for external use only. Please keep out of reach of children and animals.

Use products within their recommended shelf life and store in a dark, dry and cool place when not in use.

Our products are intended for external use only. Keep away from eye area. Discontinue use if irritation occurs.

Please keep in mind that our products are handmade and natural so some variations are normal from batch to batch.

Slight change in color, appearance, etc. may occur. This does not have an effect on the efficiency of the product

What is Prop 65?

https://foodinsight.org/what-is-californias-prop-65/

When do I need to order by to receive my items in time for Christmas?

To receive items in time for Christmas, the Butter & Fig team will process orders every day up until Dec. 20th. Orders received AFTER Dec. 20th will not ship until Dec. 26th or the next business day following the holiday. Most states are within a 4 day ship time frame, but cannot guarantee orders placed after Dec. 18th. ***USPS deliveries are dependent upon weather, delays for any other reason, such as not at home at the time of delivery, accurate shipping addresses or lacking shipping instructions. These are out of our control.